Shipping & Returns
There will be a flat fee of $29.95 for gowns and wedding dresses within Australia per sale.
Unfortunately we do not ship internationally at this time. Please check back at a later date.
Refunds, Returns & Exchanges
There are no refunds, returns or exchanges on special orders (known in shopping cart as “on backorder”).
If the gown is not what you ordered, damaged at the time of supply or the wrong size or colour, please contact us through the ‘contact us’ page with 7 days to discuss the problem.
Please note that any sample or clearance gowns are exactly that, they may have been tried on or modelled and therefore could either be slightly soiled or have minor defects.
Some have simply been hanging on a rack and deserve a new home quicker none the less there are no exchanges or refunds on these gowns so please choose carefully.
Change of mind
If you change your mind it may be returned but must still have tags attached and be in the same packaging and returned within 7 days.
Please note this does NOT apply to special orders (known in shopping cart as “on backorder”), sale, sample or clearance gowns.
Please send back to Bridal Fusion By Mascia (BFM) for a full refund.
Postage to or from BFM will not be refunded or provided.
Bridal Fusion By Mascia (BFM) is not responsible for costs of any returns or replacement postage.
Special order conditions
Special orders (known in shopping cart as “on backorder”) are non refundable, non returnable and no exchanges.
If alterations are needed, you will need to make an appointment to come instore.
Please go to the ‘Contact us’ page or call 08 82767189 during business hours.
Please allow 24 – 48 business hours (excluding public holidays) for a call back and/or return email response.
Terms and conditions
No changes can be made to an order once the order has been confirmed and paid for.
Please allow 24 – 48 hours (excluding public holidays) for the BFM team to respond to all enquiries and emails.
The BFM Store is closed on Sundays and Mondays but will endeavour to respond as quickly as possible.
Purchasing from BFM indicates you agree to the terms and conditions, and confirms you take responsibility for any purchase decisions.
When you purchase a product from BFM we require personal information. This information may include (but is not limited) your name, email, phone number and shipping address. Your credit card details are not retained by BFM once an order is completed.
Services include delivering packages, sending mail or email and processing payments. We will have access to your personal information in order to perform these services and we will use your email information to send you sales updates etc unless you opt out.
BFM reserve the right to disclose personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process.
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
This Policy may change from time to time
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
BFM use an SSL Security Certificate and Secure Payment methods to ensure your credit card transaction are safe and secure. Your credit card information is not stored on the website.